kedai169 Account & Payment FAQ

We require two documents to verify your identity: a valid government-issued ID (passport, national ID card, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible photos of both documents through your account settings under Security or Verification. Our team reviews submissions within a few hours during business hours. If a document is unclear or expired, we will ask you to resubmit. Once approved, you can deposit and withdraw funds. This process complies with anti-money-laundering regulations across supported jurisdictions including Jakarta, Surabaya, and other regions where kedai169 operates.

Deposits via local payment, online payment, or e-wallet are straightforward. Log into your kedai169 account, go to Deposit, and select your preferred payment method. Enter the amount you wish to deposit (no fixed minimum or maximum applies universally; check your account for your personal limits). You will be redirected to the payment app or web portal, where you confirm the transaction using your app PIN or password. Once confirmed, the funds appear in your kedai169 account within seconds to a few minutes. If the deposit does not arrive, check your payment app to confirm the transaction went through, then contact our support team with your transaction ID. We also accept mobile banking, local payment, online payment, and bank transfers via e-wallet, mobile banking, local payment, and online payment using the same process.

If you cannot log in, first try resetting your password using the "Forgot password?" link on the login page. Enter your registered email, and we will send a reset link within a few minutes. If you do not receive the email, check your spam folder. If you still cannot access your account or suspect unauthorized activity, contact our support team immediately through the in-app chat or email. Do not attempt to create a new account; instead, provide your registered email and any transaction details you remember. Our team will verify your identity and help restore access. If your account has been compromised, we can freeze it temporarily while we investigate and help you secure it.

Bonus offers on kedai169 vary by promotion and timing. We may offer a welcome bonus to new accounts or periodic bonuses to existing players. Any bonus comes with terms that specify the bonus amount, the games it applies to, and the playthrough requirement (the number of times you must wager the bonus before you can withdraw it). Read the full terms before accepting a bonus; they are displayed in your account under Promotions. Bonuses are subject to verification and may be forfeited if your account is closed or if you withdraw funds before meeting the playthrough requirement. We do not offer fixed bonus amounts in our marketing; instead, we describe offers as "an attractive welcome bonus" or similar language. Check your account regularly for current promotions.

We do not charge fees on deposits or withdrawals processed through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking). However, your payment provider (your bank or e-wallet app) may charge a small fee for the transaction; this fee is set by them, not by kedai169. When you initiate a withdrawal, we display any applicable fees before you confirm. Withdrawal processing times vary: e-wallet transfers typically complete within minutes, while bank transfers may take one to two business days depending on your bank's processing schedule. If a withdrawal is delayed beyond the expected window, contact our support team with your withdrawal request ID, and we will investigate.

No. Each person is permitted to hold only one active account on kedai169. If we detect multiple accounts registered to the same individual (using the same email, phone number, payment method, or device), we will close all but one and may forfeit any funds in the duplicate accounts. This policy protects against fraud and ensures fair play for all users. If you have accidentally created a duplicate account, contact our support team immediately to have the extra account closed before any funds are deposited. Using multiple accounts to circumvent account limits or bonus terms is a violation of our Terms and Conditions and may result in permanent account suspension.

We cover major football leagues and tournaments including Liga 1 Indonesia, Piala AFF, Piala Indonesia, Champions League, Premier League, and international fixtures. For each match, we offer markets such as match winner (home, draw, away), total goals (over/under), both teams to score, Asian handicap, and first/last goal scorer. Live betting is available during matches, allowing you to place bets as the game unfolds. We also cover esports tournaments (Mobile Legends, Free Fire, PUBG Mobile) and other sports such as badminton and MotoGP. Market availability varies by match and region; check the Sports section of your account to see current fixtures and available betting options. Markets close shortly before kickoff or event start time.

Slot games on kedai169 include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, among others. Each game has its own rules, payout structure, and return-to-player (RTP) percentage, which describes the average amount returned to players over many spins. We also host daily and weekly slot tournaments where players compete for prizes based on their cumulative winnings during the tournament period. These tournaments are scheduled events; you can see the schedule and join from the Tournaments section of your account. Live-dealer tables offer blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from our studios. Game rules are displayed in-game; if you have questions about a specific game, our support team can explain the mechanics.

Our live chat support is available during extended business hours; exact times are displayed in the chat window when you log into your account. If chat is not available, you can send an email to our support address, and we will respond within one business day. For urgent account or security issues, use the in-app chat to reach our team as soon as possible. Response times vary depending on the volume of inquiries and the time of day. During peak hours (especially around major Liga 1 or Piala AFF matches), wait times may be longer. If you are experiencing a technical issue, provide as much detail as possible: your device type, browser or app version, and a description of what happened. This helps our team diagnose and resolve your issue faster.

Your account security on kedai169 depends on strong passwords and careful handling of your login credentials. Use a password that combines uppercase and lowercase letters, numbers, and symbols; avoid using personal information or common words. Never share your password with anyone, including our support staff. Enable two-factor authentication (2FA) in your account settings for an extra layer of protection; this requires you to enter a code sent to your email or phone when logging in from a new device. If you receive suspicious emails claiming to be from kedai169, do not click links or provide information; instead, forward the email to our support team. We will never ask for your password or full payment card details via email or chat. Keep your device software and antivirus protection up to date to prevent malware from stealing your credentials.